threadless.mom Return and Refund Policy

Every Threadless product is printed to order, just for you. We don't do traditional returns, and you never need to send anything back. Instead, every order is covered by our Happiness Guarantee: if you aren't happy with your order for any reason, tell us within 60 days of delivery and we'll make it right.

1. What We'll Do

• Wrong item, missing item, or damaged or defective item: we'll send you the correct item, give you store credit, or refund you to your original payment method. Your choice.
• Different size or color, or you just don't love it: we'll exchange it for free.

2. How to Ask

• Signed in: go to your orders, open the order, and choose "Exchange or report an issue".
• Or email us at help@threadless.mom, or simply reply to your order or shipping confirmation email.
• Please include your order number and, for wrong or damaged items, a clear photo of the item (and its tag or packing slip if you can).

3. Refunds

• Refunds go back to your original payment method.
• Once we approve a refund, your bank or card issuer usually takes 5 to 10 business days to show it.

4. Cancellations and Changes

• We can change the shipping address, change items, or cancel an order until it goes into production.
• Email help@threadless.mom as soon as possible with your order number and what you need changed. We can't guarantee we'll catch it in time, but we'll do our best.
• Once an order is in production or shipped, it can't be canceled, but the Happiness Guarantee still applies.

5. Customs Fees

Customs fees, import duties and taxes charged by your country are paid to your government, not to Threadless, and we can't refund them.

6. Contact Us

Questions about an order? Email help@threadless.mom.